Volcano Coffee Works CEO, Emma Loisel, is passionate about sharing her business expertise, and the processes and solutions she has implemented at Volcano to support the business growing.
It is our belief that by sharing our findings, we can support the success of all our business partners, strengthening our supply chain and driving greater industry impact.
Join us at our Brixton Roastery for 3 key sessions where Emma will be joined by guest experts, providing more insight into scalability.
1- Monday 10th June: People, Processes and Technologies used to support a growing team.
- How we at Volcano have streamlined our HR process, and how we support our managers to deliver HR
- The benefits that have proven to be 'most valued' by our staff
- How performance is driven through KPIs and OKRs
- How we are measuring performance from the bottom up- through the implementation of Cultural Calculator, tracking our progress against company purpose, behaviour and values
- Diversifying the workforce by working with agencies within the community to provide meaningful opportunities with Well Grounded, Fair Shot, Baristas on Tap and more
2- Monday 8th July: Generating a Greater Return from Customers
- The opportunity of Retail-to-Consumer in store
- How we have generated more in our cafes, and the lessons learned along the way
- The Flat White Price Monitor - actively tracking the 'Price of a Flat White' across the chains and speciality cafe market
- How cafes can generate online sales without needing to dispatch direct to consumers
- The effectiveness of tech loyalty programmes, and how can they drive measurable performance
- The rise of the home bean-to-cup machine and the opportunity this presents to cafes retailing coffee
3- Monday 16th September: Does Company Purpose, Values, being B Corp and a Carbon Neutral Company make a difference?
Volcano Coffee Works purpose is 'Everyone Deserves a Fair Shot', in this event we will discuss:
- The process we underwent to build our purpose and values
- How this is embedded in everything we do
- Why we are a Carbon Neutral company
- The benefits we have experienced from our B Corp Certification
- How we drive real impact through our supply chain - discussing Sombra, our Agroforestry project and our commitments to sharing the findings of this research with the industry
All sessions will start from 5pm with talks starting at 6pm.
As always, we will be laying on refreshments and snacks from some great B Corp and Carbon Neutral UK producers including Candy Kittens, Mister Freed, MOTH Drinks, Brixton Brewery, Fairfield Farms Crisps, Boundless snacks, Living Things and more!
