Question 1

What is the Santa event?

Accepted Answer

This event runs from the15th Nov - 23rd Dec 2023 at Castlecomer Discovery Park, Drumgoole, Castlecomer, Co. Kilkenny, R95 HY7X

Question 2

When and where is the Santa event?

Accepted Answer

We are located immediately outside the town of Castlecomer on the Dublin side of the N78. We are approx. 25 min. drive from Kilkenny city and 70 mins. from Newlands Cross flyover. We are easily accessible from the M9 and M7 motorways.

Question 3

Do I need to buy a ticket in advance?

Accepted Answer

Yes, only pre-purchased tickets can access the event.

Question 4

What age is the Santa event for?

Accepted Answer

This event is open to everyone

Question 5

What does the Santa event include?

Accepted Answer

Your ticket includes - free parking, access to Santa's Magical Village, a visit with Santa and his team, hot chocolate and a cookie. Children will also receive a gift from Santa and reindeer food.

Question 6

Can I bring my baby or toddler?

Accepted Answer

Yes, baby changing facilities are available on site and the park is buggy friendly.

Question 7

Can I bring my pet?

Accepted Answer

Yes, pets are welcome at the park, but not permitted inside the main building. Guide dogs are exempted. Water is available around the park and outside the café.

Question 8

Is the Santa event wheelchair accessible?

Accepted Answer

Yes. The event is designed to facilitate wheelchair users. A sensory day is also available to be booked. This allows for longer slot times to meet Santa and navigate the event. Details available on all event social media channels.

Question 9

What should I wear to the Santa event?

Accepted Answer

The event is indoors, but there are many more things to do around the park, including browsing the onsite retailers. So dress for the weather!

Question 10

Do I need to bring anything with me to the Santa event?

Accepted Answer

Make sure to bring your booking reference number and tickets with you.

Question 11

How do I book tickets for the Santa event?

Accepted Answer

Tickets can be booked on Eventbrite.ie. If you have any non standard queries please contact us on santacastlecomer@gmail.com or 087 4885972

Question 12

Can I change my booking?

Accepted Answer

Yes, please follow the steps on Eventbrite or contact us on santacastlecomer@gmail.com or 087 4885972

Question 13

Can I cancel my booking and get a refund?

Accepted Answer

Yes, please follow the steps on Eventbrite or contact us on santacastlecomer@gmail.com or 087 4885972

Question 14

What happens if I miss my booking?

Accepted Answer

Please contact us on santacastlecomer@gmail.com or 087 4885972 as soon as possible. We are expecting a fully booked event, but we will try our best to re-book you.

Question 15

Will my child get to meet Santa individually?

Accepted Answer

Your child will get to see Santa with the group that they are booked in with. For example, a booking of two adults and two children in the same timeslot will all visit Santa together.

Question 16

Can I take photos with Santa?

Accepted Answer

Personal photography is permitted throughout the experience, except for with Santa. Photos will be taken professionally for your family with Santa. These are available to pre-purchase at booking or on the day.

Question 17

Can I give Santa a gift for my child?

Accepted Answer

Yes, please arrange this on check-in. However, each child will receive a gift from Santa.

Question 18

What does Santa give to children at the event?

Accepted Answer

Each child will receive a gift from Santa. It will represent their experience in Santa's Magical Village.

Question 19

Is there food and drink available at the Santa event?

Accepted Answer

There is a café on site that offers coffee, cold drinks, pastries, hot food, milkshakes, ice-cream, crepes and treats. The very popular restaurant Tuk Tuk Asian Street Kitchen offers the very best of fresh and authentic street food. Booking is highly recommended to avoid disappointment on the day.

Question 20

Is there parking available at the Santa event?

Accepted Answer

Yes, free parking is available on site for the duration of the event.

Question 21

What happens if the weather is bad on the day of the Santa event?

Accepted Answer

Santa's Magical Kingdom is located indoors, however some activities in the park are weather dependent. This event will proceed unless severe weather is expected. Keep up to date on all social media channels.

Question 22

What are the COVID-19 safety precautions in place at the event?

Accepted Answer

We endeavor to carry out best current practices. we will implement any current or updated government directives.

Question 23

Are there any special activities for children with disabilities?

Accepted Answer

Children with disabilities will be able to partake in all of the activities in Santa's Magical Kingdom.

Question 24

Are there any discounts available for groups or families?

Accepted Answer

There is a maximum number of persons per time slot. If you require a large group or private booking, please contact us on santacastlecomer@gmail.com or 087 4885972

Question 25

Can you cater for neurodiverse families?

Accepted Answer

Yes, we will have some sensory slots available at this event. Updates for this are available on all of our social media channels.

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